Contact us
Use the channels below for enquiries under our Terms of Service, Privacy Policy, and related policies (including account, orders, shipping, returns, refunds, and personal data). Timelines for grievances are described in those policies.
This is the Contact Us page referred to in our Privacy Policy.
General enquiries
For general enquiries—including account, orders, shipping, returns, and refunds—write to us at help@cherryshopping.com.
Full wording is in our Terms of Service, Returns and Refund and Cancellation Policy, Delivery and Shipping Policy, and Privacy Policy. Where the Terms show help@cherryshopping.com with a different operational address, use the mailto link shown in that clause on the Terms page.
Include your registered phone number or order ID when you write about a purchase so we can help you faster.
Privacy and personal data
Should you need additional information or have any questions or complaints regarding the handling of your Personal Information, you may use the channels below (see also our Privacy Policy).
Email: help@cherryshopping.com
For grievances under the User Grievance Redressal Policy, you may contact our Grievance Redressal Officer, Parth B., by email at help@cherryshopping.com.
To lodge a complaint regarding processing of your personal data with our Data Protection Officer, or to appeal a privacy rights request, write to help@cherryshopping.com with the subject line "Appeal of Privacy Rights Request."
Terms of Service
If you require further information or have any inquiries or concerns regarding the Terms of Service, you may contact us in writing.
The Platform maintains a grievance redressal mechanism to address user complaints in a timely and efficient manner. Upon receipt of a grievance, the Platform shall acknowledge and seek to resolve the same within a reasonable period in accordance with Applicable Laws. The Platform shall make reasonable efforts to address and resolve escalated grievances in a time-bound manner, in accordance with applicable legal and regulatory requirements.
Escalation Matrix
If a User is not satisfied with the initial response or resolution provided, the User may escalate the matter by writing to Grievance Officer – T. Batra at help@cherryshopping.com.
Registered office
Zumbo Innovations Private Limited, N138, Lgf Panchsheel Park, Panchsheel Enclave, South Delhi, New Delhi, Delhi, India, 110017